Payment Center

Great service past closing

Payment & Loan Servicing Information

Once your loan closes we may assign, sell, or transfer the servicing of your loan. If your loan is sold or transferred, you will receive notification through the mail indicating where your payments should be made and whom to contact for servicing issues. On loans that Change Home Mortgage, c/o LoanCare, LLC retains, we may use LoanCare to perform the subservicing activities such as, but not limited to, collecting payments at remitting payments on escrowed tax and insurance on the Borrower’s behalf.

At Change Home Mortgage, we pride ourselves on providing extraordinary service to our clients and rely on our servicing partner to uphold the same standards. If you experience difficulty finding answers to your questions, or navigating the loan payment center website, please contact our corporate Loan Servicing team at (866) 860-2880 or [email protected] and we will help you resolve it. It’s what we are here for.

Borrower Payment Options

1. PHONE Call (855) 876-9221 to authorized immediate payment using funds from a checking account for a nominal fee. 8:00 a.m.–10:00 p.m. EST Monday – Friday. Saturday 8:00 a.m.–3:00 p.m. EST
2. ONLINE New 10 digit loan number beginning with ’00’ provided on welcome package required for online access or contact (855) 876-9221
3. MAIL

Payments should be payable to: Change Home Mortgage c/o LoanCare, LLC

East Coast

AL, CT, DC, DE, FL GA, IN, KY, MA, MD, ME, MI, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV, WI, MN, AR, LA, MO, IA Change Home Mortgage
c/o Loan Care, LLC
PO Box 37628
Philadelphia, PA 19101-0628

West Coast

AK, AZ, CA, CO, HI, ID, IL, MT, NM, NV, OR, TX, WA, WY, ND, NE, KS, OK, SD Change Home Mortgage
c/o Loan Care, LLC
PO Box 60509
City of Industry, CA 91716-0509

General Information

Goodbye Letter Address

Change Home Mortgage
C/O LoanCare, LLC
Customer Support: (855) 876-9221
PO Box 8068 Virginia Beach VA 23450

Overnight Letter Address

Change Home Mortgage
C/O LoanCare, LLC
3637 Sentara Way Virginia Beach VA 23452
Hazard & Flood Insurance
(Mortgage Clause)
Change Home Mortgage, ISAOA/ATIMA
C/O LoanCare
PO Box 202049 Florence SC 29502-2049
Fax (843) 413-7127
Property Tax Change Home Mortgage
C/O LoanCare, LLC
Attn: Escrow Department
PO Box 43070 Jacksonville FL 3220
Notices of Error
(Information Request)
Change Home Mortgage
C/O LoanCare LLC
Attn: Mortgage Resolution
PO Box 8068 Virginia Beach VA 23450