Once your loan closes we may assign, sell, or transfer the servicing of your loan. If your loan is sold or transferred, you will receive notification through the mail indicating where your payments should be made and whom to contact for servicing issues. On loans that Change Home Mortgage, c/o LoanCare, LLC retains, we may use LoanCare to perform the subservicing activities such as, but not limited to, collecting payments at remitting payments on escrowed tax and insurance on the Borrower’s behalf.

At Change Home Mortgage, we pride ourselves on providing extraordinary service to our clients and rely on our servicing partner to uphold the same standards. If you experience difficulty finding answers to your questions, or navigating the loan payment center website, please contact our corporate Loan Servicing team at (866) 860-2880 or [email protected] and we will help you resolve it. It’s what we are here for.